Frequently Asked Questions
Yes, once you become Royal yourself you are eligible to earn Royal Maker Bonuses on the people you sponsor in the future. You just will not receive a Royal Recognition pin unless you do this in your first 28 days.
Log-in to your back office. From the main menu scroll over the "My Business" header. Select "Auto-Ship". This shows you your current template. Choose change/view/cancel and follow the prompts.
Log-in to your back office. From the main menu scroll over the "My Business" header. Select "Auto-Ship". This shows you your current template. Choose change/view/cancel and follow the prompts.
This is due to temperatures that vary by state, product will be shipped ground until warmer weather arrives.
If you will not be home or you live in an extremely warm climate please choose a business location rather than a home as UPS can deliver a package as late as 8pm depending on the driver’s discretion and route.
We ship from Reno, Nevada. To the East Coast it can take up to 8-10 business days. We are exploring options for an East Coast distribution center in the future that will assist with this. Until then we encourage business builders to upgrade to the Executive Option so they have product on hand to get their new associates started right by handing them their product and having it replaced when theirs arrives.
Become a Royal. Become a Royal Maker. Duplicate this process over and over as fast as you can with more frequency and more intensity. Train each of the people you sponsor to learn the Start Right Now training. Set rank achievement goals with each of your Go Now people and hold them accountable to their goals. Sponsor, Train, Motivate and build to the next event over and over again and you will find the success you achieve. Never EVER EVER Quit!
We appreciate your patience with product shipping; we have changed our shipping system to allow for smoother communication and increased efficiency. Because of the changes our orders will be sent in printed lists to the warehouse directly; therefore, there is no way to change product orders, or to change the numerical order in which they are printed once they have been sent.
The warehouse will receive a shipping label and an invoice; this will eliminate the possibility of sending emergency product to distributors who are having shows. Please place all product orders well in advance to arrive before any events that you will be hosting. If you wish to have product sent second-day air or overnight, please fax those orders to the Customer Service Department so they can receive the priority required to ship them to you in a timely manner.
The cost for second-day shipments is $20.00 per case and overnight is $50.00 per case. Thank you again for your patience and understanding as we continue our exciting growth.
Your user name is your Distributor ID Number.
If you forgot your password, please email to retrieve it, or call customer service.
If you are sending back product, you must follow these steps:
1) Call customer service for an RMA (Return Merchandise Authorization). PLEASE NOTE, product older than 60 days from date of purchase WILL NOT be refunded. Product must be still sealed and shrink wrap intact, or seal intact. If damaged, opened, half eaten, repackaged, melted, "activated," etc. save some shipping and do not send it back as you will not receive a refund on that product. DO NOT SEND powdered drink back under any condition if you have added water to it!
2) When authorized to return your product, please mark on outside package with a black marker "RMA" or warehouse may reject your package.
3) When packing for a return, remember that MXI Corp will not issue a refund on product that is not fit for resale. This includes, but is not limited to, damaged products due to packing/shipping issues, so pack carefully and securely. Use bubble wrap, crumpled news paper, or foam. If you are in a hot/warm climate, solid chocolate products must be packed with additional ice/gel packs to prevent melting.
4) Please be advised if you reject a shipment and it returns to MXI Corp in damaged condition it will not be refunded. MXI Corp reserves the right to refuse/reject any product it deems not fit for resale. See the Policies and Procedures for more in depth return policies, available in your Back Office Library.
If you have recently cancelled, or not enrolled in, Auto-Ship and not purchased your required 2 cases in the 4 week period, volume will flush and will not be restored. An MXI Corp Service Representative will inform you of this scenario if cancelled/downgraded via telephone. You will not be informed of this scenario if you personally change the shipment online.
To receive your EGB, you must purchase 2 cases every 4 weeks. By purchasing, or downgrading to, only 1 case every 4 weeks, your volume is maintained however you are disqualified from receiving the EGB.
If Associates refer to the MXI Corp “Rules and Regulations” under “Definitions” on page 7 you’ll find the following information:
The Minimum Activity Requirement is the Personal Volume an Associate must achieve to receive Marketing Plan Bonuses. To be considered active, a Counselor or Director must purchase a minimum of $100 of MXI Corp products every four weeks for personal consumption and/or sale at retail. A Counselor or Director could be considered inactive, and not receive any bonuses in a given four-week period, and then become active and receive bonuses in later four-week periods. The Minimum Activity Requirement for the Executive Level through the Double Diamond Level is a minimum $200 of MXI Corp products every four weeks for personal consumption and/or sale at retail. The $100 or $200 activity requirement for three Business Centers must be purchased in Business Center number one.
Please make note that four weeks is 28 days, so there may be a month where your credit card or account would be charged twice. For example, all distributors whose Auto-Shipments ran the week of November 7th, 2005 (Week 45) will have orders run on December 5th, 2005 (Week 49), January 1st, 2006 (Week 1) and January 29th, 2006 (Week 5). Please be advised that due to the Bonus Period Run Date, in order to stay qualified for Bonuses you will have two Auto-Shipments within the Month of January.
We anticipate that this will clear up any questions relative to Auto-Shipments, if not, please call and we’ll be more than happy to answer your questions.
MXI Corp provides limited tech support for unrelated issues such as personal computer difficulties. We provide extensive tech support for controlled software/functions such as the Back Office, replicating web sites, or the corporate web site. We will help as much as we can in regards to personal computer issues, however, if an issue is persistent and unique to your computer, in the end it is not the responsibility of the MXI Corp Customer Service to resolve the issue.
Opportunity Calls are posted in the Conference Calls section of the site.
Product FAQ’s are posted under "SUPPORT" at www.mxicorp.com and you can connect to our 3rd Monday Science Behind Xocai call with Dr. Steve Warren for more info.
From May 15 until Sept 15 all Solid chocolate products are shipped 2 day air. Other products are shipped separately via ground. (We should put a note on the packing slip indicating this)
We’ve received a lot of questions about milk as an ingredient in our XoBiotic Squares™. When MXI Corp originally received the descending order of ingredients for the XoBiotic Squares™, provided by our manufacturer, it listed milk as an ingredient. However, as MXI Corp was preparing the XoBiotic Squares™ for international product registrations, we had to provide the percentage of each ingredient in the XoBiotic Squares™ per our manufacturer’s declarations. These manufacturer’s declarations, based upon finished goods, came back with no milk present in the XoBiotic Squares™. MXI Corp inquired as to why originally their descending order of ingredients listed milk. Our manufacturer’s response was that XoBiotic Squares™ were produced on equipment that is also used to manufacture milk chocolate products, therefore we should list milk on our packaging. Had MXI Corp been made aware of this manufacturing disclaimer, as we were preparing the label and box for the XoBiotic Squares™, we would have omitted milk from the descending order of ingredients and added the following “Allergy Info” statement to the XoBiotic Squares™ label, “Contains soy. May contain milk, peanuts, tree nuts, and/or wheat.
Dark chocolate may contain milk protein.” When we produce our next order of labels and boxes, they will will contain this “Allergy Info” statement and milk will not be in the descending order of ingredients.
We apologize for the confusion, but we are happy to report that milk is not an ingredient in the XoBiotic Squares™.
The Nuggets were launched before we started putting the ORAC seal on our products. We have now entered the Nuggets in the certification program and the seal will appear on the boxes the next time we produce boxes.
The Nuggets, The X Power Squares™, XoBiotic™ Squares, and the Omega Squares are considered Gluten Free because there is no ingredient that contains gluten. The remaining products do contain wheat (gluten). The solid chocolate products are, however, produced on the same machines as other products that contain gluten. These machines are cleaned thoroughly after each production, but we legally need to include the allergy warning because of this.
Yes, Oxalic acid and oxalates are abundantly present in many foods, including cocoa and chocolate.
No, our chocolate is considered "All Natural" rather than "Organic." Organic ingredients are grown in an environment with controlled variables and many of our ingredients are taken directly from their natural environment.
We do not use fructose-enriched corn syrup or High Fructose Corn Syrup in our products. We use 100% "Pure Crystalline Fructose" (or natural fruit sugar).
See the complete Wikipedia explanation of Fructose. (Please note this link contains disputes that have even been posted on Wikipedia under health effects that are not accurate because they are confusing Fructose with HFCS (High Fructose Corn Syrup).
Crystalline fructose and high-fructose corn syrup are often mistakenly confused as the same product. The former is simply pure (100%) fructose. The latter is composed of nearly equal amounts of fructose and glucose. Crystalline fructose is held to offer many unique benefits such as improved product texture, taste and stability. Specifically, when combined with other sweeteners and starches, crystalline fructose is said to boost cake height (in baked goods) and mouth-feel of foods and beverages and to produce a pleasing brown surface color and pleasant aroma when baking.[1]
Fructose is often recommended for, and consumed by, people with diabetes mellitus or hyperglycemia, because it does not raise blood glucose or insulin concentrations since it is metabolized without the need of insulin.
No, we have not switched from the Raw Cane Juice Crystals. Due to an oversight in the 2nd generation of X Power Squares packaging, the allergy statement was revised to encompass a broader spectrum of allergies but, unfortunately, a generic "Sugar" label was included in the accompanying ingredient statement. The next run of X Power Squares will include a corrected and specific "Raw Cane Juice Crystals" label. MXI Corp is committed to, and takes pride in, using only the finest ingredients in all our chocolate products.
The solid chocolate lines may contain milk because they are manufactured on the same equipment that processes other products that do contain milk. The equipment is sanitized after every production run, however the "may contain milk" statement must legally be present on the label.
The Omega Squares do contain a minute amount of milk as part of the Omega-3 powder; therefore, the allergy warning is present, and are considered Vegetarian only.
The Activ Beverage and the Protein Bars contain milk because one of the natural flavors in the flavor system is derived from cream; therefore, the Activ have the allergy warning, and are considered Vegetarian only. Protein Bars are neither vegan, nor vegetarian.
SOY PROTEIN
Soy is the protein source found in the protein bar. Excellent source of protein. See article 1 and article 2 for further details on Soy.
There is no Soy Protein added to any other product. The allergen statement shows “May Contain” or “Contains” Soy because SOY is one of the 6 major allergens determined by the FDA and USDA in the 2006 Allergen Label Law that took effect January 1, 2006. Soy is common ingredient used in the manufacturing process of lecithin and there may be very small amounts used even in a flavoring system. The allergen statement is required for protection of children and adults suffering from severe allergies and should not be considered part of the ingredient declaration. There is no SOY added unnecessarily. This holds true for “Milk” as well. A disclosure is needed because some of our ingredients may contain trace amounts of cream extracts or other milk derivatives.
Yes, fish collagen is extremely good for healthy nails, hair, skin, bones, etc. Our source of fish collagen is from a deep sea bass, and it is 98% protein, obviously a great source of protein. In fact, there are companies that their entire focus is the health benefits of incorporating fish collagen in the diet. They also mentioned that fish collagen has been used for decades as an alternative treatment for arthritis and osteoporosis.
It is used because it’s a good source of healthy protein that works well in the formula.
The reason the bottle is the size and shape
it is, is because it not only stores the
powder for shipping, it is what holds the
final product. You must ADD WATER
TO THE BOTTLE (amounts are labeled
on the bottle mixing directions), and use
the bottle to shake and store the product!
You do not need to remove the product and
find a container to add the powder and the
water together as you would making hot chocolate
or other mixers!
This a common miss-read. Xoçai™
Activ™ has a "best consumed by"
date of one year from time of manufacture.
It does not need to be aged for a year before
consuming! Because it has no preservatives,
once water is added to the dry powder, it
must be refrigerated, and then begins a
two week best by date.
Purified water refers to bottled water,
not boiled water. You can add warm tap water
if you so desire, however, to preserve taste,
we recommend using warm bottled water.
Some people like it thick, some people
like it a little thinner. If you find it
is too potent with the mixing directions,
you should mix as directed, remove a cap-full
(Drink it! Don't waste it!), add more water,
shake it, put back in the fridge. Next shot
you take, see if it's a more preferred consistency.
If it still seems thick, add a cap-full
more of water. We have found that the bitterness
of the raw cacao is dulled after diluted
a bit, and the sweetness of the berries
comes out after refrigeration.
One thing to remember. It's CHOCOLATE!
You don't HAVE to you use as directed! If
you like it thin add some water, it's OK,
we won't tell! If you want to get really
fancy, make a smoothy! Add some berries,
add some ice, add whatever you want, the
antioxidant power is still there!
Enjoy!
The processing varies by product. The Activ™ is the least processed product. It is all-natural; and the cocoa powder is non-alkalized, non-lecithinized, and cold-pressed to remove about 75% of the fat content. It is the lowest per serving in fat, carbohydrate content, and calories. The Nuggets also contain non-alkalized, non-lecithinized, and cold pressed cocoa powder in the chocolate. However, the Nuggets contain more fat and sugar (even though the sugar is all-natural). The Omega Squares are made from the same chocolate as the Nuggets; however, we add 200 mg of Omega-3 from a vegetable source. The Protein Bars are made from the same cocoa powder that is used in the Activ™ product, but we include 10 grams of protein to make the product suitable for a meal replacement.
Typically, Chocolate Companies have added
caffeine to their chocolate, it does not
occur naturally in chocolate. However,
one of chocolate’s active ingredients
is Theobromine, which occurs only in Cacao.
The two stimulants are related and have
similar structures, but are very different
chemicals with different properties, effects
and origins. Below is a table which
compares and contrasts Theobromine and Caffeine.
| gentle |
intense |
| mild effect |
strong effect |
| very
slow onset |
fast acting |
| long lasting |
rapid dissipation |
| 50% in bloodstream after
6 to 10 hrs |
50% in bloodstream after
2 to 5 hrs |
| increases feeling of
well being |
increases alertness |
| mild antidepressant |
increases emotional stress |
| gentle, smooth, sensual
stimulation |
jagged, nervous stimulation |
| stimulates cardiovascular
system |
stimulates cardiovascular
system |
| stimulates muscular system |
stimulates respiratory
system |
| mild effect on central
nervous system |
strong effect on central
nervous system |
| almost no one is allergic |
many people allergic |
| not addictive |
physically addictive |
| no withdrawal symptoms |
many proven withdrawal
symptoms |
| mild diuretic |
extreme diuretic |
| stimulates the kidney |
requires large intake
of fluids to balance the diuretic effect |
The ORAC value of the Nuggets survives temperatures in excess of 60 degrees Celsius in the molding process. So, there's no way that even a temperature of 120 degrees Fahrenheit could reduce the ORAC value. And, everyone has to remember that the taste of Activ™ can change from batch to batch because the berry powders can change in taste from production to production.
Yes, the chocolate is tested for all metals. And, the only metal that tests high is iron, and that’s good.
The solid chocolate products are all BCK or British Columbia (Canada) Kosher.
No. The Xoçai™ Nuggets are considered a “Clean
Product,” because they are
not made with artificial colors, artificial
flavors, preservatives, or Sucralose.